Vs96 Privacy Policy – Member Personal Data Protection

1Introduction and Scope of This Privacy Policy

Vs96 takes our responsibility to protect the privacy of every member who trusts our platform seriously. This Privacy Policy applies to all information collected through the official vs96 website at https://vs96.fun, the vs96 mobile app, and all our official communication channels including live chat and support email.

We understand that your personal data is a trust placed in us. Every decision regarding data collection and use is made with care, always prioritising member interests and safety above all else. vs96 never sells member personal data to third parties for marketing or commercial gain.

Any enquiries regarding this Privacy Policy can be directed to the vs96 support team, available 24 hours a day, 7 days a week.

2Types of Personal Data Collected

Vs96 only collects personal data that is strictly necessary to provide a safe, efficient, and responsible service. The main categories of data we collect are as follows:

Vs96 does not collect sensitive data such as medical information, religious beliefs, or members' political views. All data collected has a clear and legitimate purpose.

3How Data Is Collected

Vs96 collects member personal data through several transparent and controlled channels:

• Account Registration: Information you provide during the new account registration process, including your name, email, and contact details.
• KYC Process: Identity verification documents you upload to fulfil KYC requirements before making financial transactions.
• Financial Transactions: Details required when making a deposit or withdrawal, including bank account or digital wallet information.
• Platform Usage: Data automatically generated when you use the vs96 platform — including game records, session duration, and account activity.
• Support Communications: Information you share when contacting the vs96 customer support team via live chat or email.
• Cookies & Similar Technologies: vs96 uses technical cookies to ensure platform functions run correctly and to improve the user experience.

4Purpose of Personal Data Use

Vs96 uses member personal data only for legitimate and clearly stated purposes. We do not use your data for any other purpose without your knowledge and consent:

• Account Management: Creating, maintaining, and securing your vs96 account, including the login process, 2FA verification, and password recovery.
• Transaction Processing: Verifying and processing all deposits and withdrawals securely and efficiently.
• Regulatory Compliance: Meeting applicable legal and regulatory requirements, including Anti-Money Laundering (AML) and KYC obligations.
• Platform Security: Detecting and preventing fraud, account abuse, unauthorized access, and other suspicious activity.
• Customer Support: Providing technical assistance and resolving any issues you encounter quickly and effectively.
• Service Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve platform quality, games, and user experience.
• Important Communications: Sending account-related notifications, policy updates, relevant promotions (with your consent), and important security information.

5Data Sharing with Third Parties

Vs96 practices a data minimisation principle — we only share your personal data when strictly necessary and under limited circumstances. Third parties that may receive your data include:

• Payment Processors: Financial institutions and payment processors required to facilitate your deposit and withdrawal transactions. They receive only the minimum data necessary for those purposes.
• Technical Service Providers: Companies that provide technology infrastructure, cloud computing, and cybersecurity services to ensure the vs96 platform operates reliably and securely.
• Legal Authorities: Government agencies or authorities legally empowered to request information in financial crime or money laundering investigations.
• Game Service Providers: Third-party game providers that need to verify account status to grant access to their games on the vs96 platform.

All third parties that receive vs96 member data are bound by strict confidentiality agreements and are prohibited from using that data for any purpose other than what is specified. vs96 does not sell or rent members' personal data to advertisers or data brokers.

6Security & Data Protection

Vs96 continuously invests in the latest security technologies and procedures to ensure member personal data is always protected. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and vs96 servers is protected by 256-bit SSL encryption — the same level of security used by leading banks in Malaysia.
• Two-Factor Authentication (2FA): An additional security layer that requires identity verification via your mobile device each time you log in from a new device.
• 24/7 Monitoring: An always-on automated monitoring system that detects any suspicious activity or unauthorised access attempts on member accounts.
• Internal Access Controls: vs96 staff only have access to data required to carry out their duties — the "need to know" principle is strictly enforced.
• Regular Security Audits: The vs96 security system is audited regularly by independent parties to identify and address any vulnerabilities.
• Secure Data Backup: Member data is regularly backed up to secure locations to prevent data loss from technical failures.

7Your Rights as a Member

Vs96 respects members' rights regarding their personal data. You have the following rights, which can be exercised at any time by contacting our support team:

Vs96 will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification and legal requirements that cannot be waived.

8Data Retention Period

Vs96 does not retain member personal data longer than necessary. Data retention periods depend on the category of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account remains active and for a reasonable period after account closure for reference and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with legal requirements relating to financial records and anti-money laundering.
• KYC Documents: Retained for as long as the account is active and for the period prescribed by relevant regulations after account closure.
• Support Communication Logs: Retained for 3 years for reference and service improvement purposes.
• Technical Data & System Logs: Retained for 12 months for security and fraud detection purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised using approved procedures.

9Cookie Usage

Vs96 uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide a better experience for members. The types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform to help us identify technical issues and improve performance.
• Functional Cookies: Storing personal preferences such as display settings and language choice so you don't have to reset them on every visit.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the vs96 platform.

10Privacy Policy Updates and Contact Us

Vs96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. Any material changes will be communicated to members via a notice on the platform or registered email at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page will always reflect the latest version of the policy currently in effect.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the vs96 Data Protection team via live chat on the platform or through our support email. We are committed to responding to every enquiry within 3 business days.